CAPA close-out and audit remediation
Failed a buyer audit? Root cause analysis, verified evidence packs and a corrective action programme delivered to your buyer's deadline.
Service detailsSupply Chain · Track B · Implementation
Worker grievance mechanism — build and operate
Design, launch and operation of an independent worker grievance channel. Independence is easier to demonstrate when the channel is run outside the factory.
Who this is for
- Brands that need a grievance channel across their suppliers
- Factories asked by buyers or schemes for an independent channel
- Employers with migrant workforces
- Companies aligning with the UN Guiding Principles
How this fits our independence policy
This is implementation work. If we implement a standard for you, we will not also assess you against it. An independent party does that.
What we do
- Design the channelPhone, WhatsApp, web or in-person options, in workers' languages.
- Set the processIntake, triage, investigation, response and escalation timelines.
- Launch with workersPosters, briefings and trust-building so workers actually use it.
- Operate and respondCase handling, confidentiality and follow-up with workers.
- Report and learnAnonymised trend reports for management and buyers.
What you receive
- A grievance channel design
- A written procedure with timelines
- Launch materials in local languages
- Case handling
- Regular anonymised reports
- An annual effectiveness review
Standards and frameworks referenced
- UN Guiding Principles on Business and Human Rights, Principle 31
- SA8000, amfori BSCI and RBA grievance requirements
The channel is operated by us and governed by a procedure you approve. Workers' identities are protected unless they agree otherwise.
Typical sequence
Every engagement is planned around your deadline. You receive a dated plan with the written scope.
- Design
- Process
- Launch
- Operate
- Report
Related services
Recruitment fee remediation
Migrant worker recruitment fee assessment, repayment programme design and Employer Pays Principle implementation across Southeast Asia.
Service detailsSA8000 readiness and implementation
Gap analysis, management system build and CAPA close-out to get your facility ready for SA8000 certification by an accredited body.
Service detailsWhere we deliver
- India
- China
- Indonesia
- Malaysia
Frequently asked questions
Why outsource a grievance mechanism?
Workers are more likely to use a channel they believe management does not control, and buyers find independence easier to verify.
What makes a grievance mechanism effective?
The UN Guiding Principles list eight criteria, including being legitimate, accessible, predictable, equitable, transparent and rights-compatible.
Which languages do you support?
The languages your workers use, which we confirm during design.
Who sees the complaints?
Cases are shared under the procedure you approve, with workers' identities protected unless they consent.
Request a scoping call
Tell us your sites, markets and deadline. We reply with a written scope.